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We offer a 7-day return policy from the date you receive your order. However, return eligibility depends on the type of product.

• Products must be unused, unopened, in original packaging, and with proof of purchase.

• Some items are non-returnable, like contact lenses, sale items, or custom/personal care products.

• Contact Lenses

• Opened or used items

• Sale or discounted items

• Gift cards

• Custom-made or personalized items

• Hazardous materials or flammable items

Please inspect your package upon arrival. If your item is damaged, defective, or incorrect, contact us within 24-72 hours at support@optigaze.com so we can resolve the issue.

📸 Important: Always record a full video while unboxing your parcel. This helps us validate and support your claim quickly in case of any damage or wrong product.

Email us at contact@optigaze.com with your order details. If your return is approved, we’ll send you:

• A return shipping label

• Clear return instructions

❗Please do not send items back without prior approval. Unapproved returns will not be accepted.

Currently, we do not process direct exchanges. You can:

1. Initiate a return for the item you have.

2. Place a new order for the item you want.

Once we receive and inspect your return, we’ll notify you of approval. If approved, the refund will be processed to your original payment method.
Please note that banks or card issuers may take 3–7 working days to post the refund.